Terms of Service

Northwell Primary Care Now User Account Terms of Service

IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY PHONE NUMBER OR YOUR HEALTH CARE PROVIDER IMMEDIATELY TO SEEK MEDICAL CARE.

Introduction

We want to make sure that you understand our Northwell Primary Care Now Terms of Service ("Terms") and are an active participant in your health—online and off. Please read these Terms carefully before you access the Services. They are a legal agreement between Northwell Health and you.

Primary Care Now is a virtual care service offering that allows patients to have a telehealth visit with a clinician and to use online tools to help manage their health.

These Terms also incorporate by reference any additional terms and conditions posted by Northwell through the Primary Care Now Platform or the Services, or otherwise made available to you, including our privacy policy found at https://www.northwell.edu/privacy-policy ("Privacy Policy") and our Notice of Privacy Practices available at https://www.northwell.edu/about-northwell/commitment-to-excellence/protecting-patient-privacy.

BY CLICKING "I ACCEPT" OR BY ACCESSING OR USING THE SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.

Who should and shouldn't use the Primary Care Now Platform

This service is intended for use only by individuals in New York State who are 18 years of age or older.

Minors: The Services are not intended for or directed to children under 13 years old. If you are under 18 years old but at least 13 years old, you may use the Services under the supervision of a parent or legal guardian who has agreed to be bound by these Terms.

International or Out of State use: The Services are intended for use in New York State only.

Not for use in emergencies or while driving

THE PRIMARY CARE NOW PLATFORM IS NOT INTENDED FOR USE IN MEDICAL EMERGENCIES. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

Licensor

The Primary Care Now Platform is licensed to us by K Health, Inc. ("K Health"). You acknowledge and agree that these Terms are entered into between you and Northwell and that K Health is not a party to these Terms other than as a third-party beneficiary.

Contact us

If you have a question or comment regarding the Services, please contact us by visiting help.northwellprimarycarenow.com or by calling 315-642-1762.